Portal account help

Request help with an existing account

Complete the form below to request assistance with an existing provider portal account. The CHS MSO Portal Support Team will verify the details against the account and process the request.

This form does not reset anything by itself, and nothing changes on your account until someone has reviewed the request.

Important information

We will never ask you for your password, on this form or anywhere else. Any message that asks for one is not a legitimate request from us. Please report it to .

The reset always goes to the contact details already on your portal account, never to an address or number typed on this form. If the details on the account are out of date, please contact us at instead.

Which portal is your account for?

Does your portal username begin with “DH”?

No, or I’m not sure My username does not start with “DH”, or I’m not certain. Yes, it begins with “DH”

Type of request

Please choose one.

Reset my password I know my username but cannot sign in. Unlock my account Too many failed attempts, or the account has been disabled. I have forgotten my username We will identify it from the details provided below. Another sign-in issue We will contact you to obtain further details.

Your details

Please enter the following exactly as they appear on the portal account so that the request can be matched to it.

Portal username * The name you sign in with, not your email address.

Your full name *

Email address on the account * This is used only to confirm that it matches the account on file. No message is sent to this address.

Phone number on the account *

Your practice

These confirm that you are associated with the practice to which the account is registered. This is the primary check performed before any reset is made.

Group / organization name *

Tax ID (EIN, nine digits) *

Confirmation

* I confirm that this is my own portal account, or that I am authorized to request help with it on behalf of the practice named above.

Saved draft

Your answers are saved in this browser as you type.

Need help with this page? Email or call . Requesting a new account instead?

Finish these items to submit: